Frequently Asked Questions – Event Information
Q: WHAT SAFETY PRECAUTIONS ARE BEING TAKEN?
A: All CDC and State of Illinois guidelines will be followed, and we are working closely with local, and state officials to ensure this event meets or exceeds all recommended standards. We will leave every other parking space empty to ensure sufficient distance between you and surrounding vehicles. Fans are welcome to sit in chairs, blankets,etc.in the10ftx20ft zone space by their car. In the event it is necessary for a fan to leave their vehicle or zone, safe social distancing will be strictly enforced. Failure to follow safe social distancing, or requests of staff members for participants to follow, will cause the participant to be subject to ejection. Event staff will be wearing personal protective equipment as required by CDC guidelines. ALL GUESTS ARE REQUIRED TO BRING A MASK TO THE VIEWING PARTY FOR ADMITTANCE. MASKS MUST BE WORN WHEN LEAVING THE VEHICLE.
Q: IF I DON’T PURCHASE A TICKET ONLINE, CAN I PURCHASE A TICKET AT THE EVENT?
A: Yes – Ticket will be available at the gate, but to ensure that you get the best experience, tickets are somewhat limited, tickets are available online.
Q: IF I DON’T HAVE A TICKET CAN I WATCH THE GAME FROM THE SIDEWALK OR OTHER NEARBY AREA?
A: No. All surrounding areas, including parking lots and grass fields will be inaccessible.
Q: ARE PARKING SPACES ASSIGNED?
A: Parking spots in each section will be general admission. Get here early for the best spot. Please arrive within the time set to make sure the show can begin on time.
Q: WE HAVE A LARGE GROUP COMING. CAN WE RESERVE SPACES IN ADVANCE?
A: Sorry, we cannot reserve parking. We suggest trying to arrive in the lot behind one another as cars will be directed to fill in rows as they arrive. Still, we cannot guarantee that you will be parked next to the other vehicles in your group. It is recommended that you only share a vehicle with household members with whom you have been sheltering in place.
Q: ARE THERE ANY SPECIAL RULES FOR PARKING?
A: Please follow the direction of parking attendants and venue staff. For everyone’s safety, it is important that you stay in the space you are assigned throughout the event.
Q: WHAT TIME SHOULD I ARRIVE?
A: Parking opens 2 -1/2 hours prior to performance. Autograph signing will be available before the show.
Q: HOW DO I SCAN MY TICKET?
A: Please present your ticket at the driveway entrance for contact-free scanning.
Q: WHAT IF I AM RUNNING LATE?
A: We encourage everyone to arrive on time to limit disturbances for others in attendance. Should you arrive late, our parking attendants will assist you in getting to your parking space as quickly as possible without negatively impacting the experience of other fans.
Q: WHAT IF I CAN’T USE MY TICKET?
A: All sales are final and there will be no refunds.
Q: DOES EVERYONE IN MY CAR NEED A TICKET?
A: YES & No, tickets can be purchased per car. Limit 6 people per vehicle, otherwise yes you need a ticket for entry per person.
Q: CAN I LEAVE AND COME BACK?
A: Re-entry is not permitted.
Q: IF I NEED TO LEAVE BEFORE THE SHOW IS OVER, WILL I BE ABLE TO EXIT THE PARKING LOT?
A: Unless there is an emergency, we ask that everyone stay in their parking space until the end of the show. In the event you need to leave unexpectedly, please ask one of our parking attendants and they will be happy to assist you.
Q: IS TAILGATING PERMITTED?
A: We welcome you to enjoy the show from inside your vehicle or zone next to your vehicle. Any tailgating activities that normally take place outside your vehicle in a parking lot are not permitted at this event. For the safety of all staff and guests, grilling, yard games and other traditional tailgating activities are not permitted.
Q: HOW LONG WILL EACH SHOW LAST?
A: Games are about 1 hours and 30 minutes long. (Length may vary)
Q: WILL RESTROOMS BE AVAILABLE?
A: We are asking that all fans minimize or eliminate the need to leave their car or assigned zone for any reason. A limited number of restrooms will be available for use and guests who need to use the facilities must follow social distancing restrictions and instructional signs. Restroom use will be limited to one adult at a time. Small children may be accompanied by an adult. Handicap restrooms will be available, and all restrooms will be serviced regularly. FACE MASKS ARE REQUIRED DURING THIS TIME.
Q: WILL CONCESSIONS & ALCOHOL BE AVAILABLE?
A: Yes, concessions and alcohol will be available for purchase on site.
Q: CAN WE BRING OUR OWN FOOD AND DRINKS?
A: We kindly ask that you not bring outside food and beverage. Many options will be available for purchase on site.
Q: CAN I BRING ALCOHOL TO THE EVENT?
A: Outside alcohol is not permitted, but will be available for purchase on site for guests 21+. Please drink responsibly and abide by the following rules:
Do not operate your vehicle while drinking
Have a designated driver
Dispose of any open containers in the waste cans provided while you exit
Q: WILL SOMEONE BE PICKING UP TRASH?
A: While we will have staff on site to assist in housekeeping efforts, we kindly ask that you please take your trash with you and dispose of it at home to limit person-to- person contact and potential spreading of germs.
Q: CAN I BRING A CAMERA?
A: Yes, all cameras are welcome, we ask that you use the hashtag provided to share all media.
Q: WHAT HAPPENS IF IT RAINS?
A:Your safety is our priority.In the event of inclement weather, event management may decide to delay the performance or make necessary arrangements to keep you and our staff safe.We cannot Issue any refunds.
Q: WHAT KINDS OF VEHICLES ARE PERMITTED?
A: Personal vehicles and trucks that fit in a single, standard parking space are welcome. Oversized vehicles such as RVs. and trailers are not permitted. In addition, Motorcycles are permitted.
Q: CAN I LEAVE MY CAR RUNNING?
A: Please leave your engine turned off throughout the game. If you need to turn your car on briefly that is okay.
Q: CAN I ROLL MY WINDOWS DOWN DURING THE SHOW?
Q: DO I NEED TO TURN MY HEADLIGHTS OFF?
A: Yes, headlights should remain off throughout the event.
Q: HOW DO I TURN OFF THE DAYTIME RUNNING LIGHTS ON MY VEHICLE WHICH STAY ON WHEN I HAVE IT IN ACCESSORY MODE?
A: Every vehicle is different. Please consult the owner’s manual for your vehicle before arriving at the show. In many newer vehicles, you can disable daytime running lights by using this procedure:
1. Place car in park, or manual shift to neutral
2. Turn off your engine and remove key
3. Set parking or emergency brake just enough to catch (not all the way) 4. Restart your car and the lights should stay off.
Q: CAN I LEAVE THE HATCHBACK OF MY SUV OPEN DURING THE SHOW?
A: Absolutely. Hatchbacks should be raised no higher than the top of your vehicle (level with your roof). If your hatch opens above your roofline, this blocks the view of others. You are responsible for keeping it lowered using a rope or similar method. Hatchback lights can usually be turned off by using a pen or piece of metal to close the opened latch. To re-open the latch, just pull the lever.
Q: DO I NEED TO STAY INSIDE MY VEHICLE?
A: Nope. Fans are welcome to sit in folding chairs, blankets, etc. in the 10ftx20ft zone space of their car. You will not be permitted to sit on the roof of your vehicle or be sitting so high as to obstruct the view of others. Please use common courtesy so everyone can enjoy the show.
Q: WHAT IF I NEED ASSISTANCE DURING THE EVENT?
A: Our event staff and security personnel are here to help. If you have a question or concern, please notify the nearest staff member and we will be glad to assist you. If you experience an emergency situation during the event, please call 911 first and then notify the nearest staff member.
Q: CAN I SMOKE IN THE PARKING LOT SINCE IT IS OUTSIDE?
A: Please avoid smoking at this event as it may disturb others in attendance.
Q: CAN I BRING MY PET TO THE SHOW?
A: Pets are not allowed to attend.
Q: CAN WE SIT IN A TRUCK BED?
Q: IS THERE ANYTHING WE CAN’T BRING OR DO?
A: Yes, the following items and activities are prohibited at this event:
- Advertising, selling or promoting any third-party product (including, but not limited to, food and beverage items)
- Amplified sound systems
- Disorderly conduct
- Grills or fryers
- Kerosene lamps or open flames of any kind
- Laser pointers
- Tents, stand umbrellas and tarps
Please note that failure to follow these guidelines will result in ejection from the event.